Refund Policy

RETURN AND REFUND POLICY

Last updated: September 14, 2026

Thank you for shopping with EnvisionWear Studio LLC. Because many of our products are personalized, custom-made, or produced specifically for each customer, please review this policy carefully before placing your order.

Custom and personalized products

All custom, personalized, embroidered, printed, made-to-order, and specially designed products are final sale and cannot be returned, exchanged, or refunded.

Final-sale products include, but are not limited to:

Personalized shirts, sweatshirts, jackets, hats, totes, uniforms, and accessories
Embroidered, DTF-printed, or HTV-decorated products
Products featuring names, photographs, logos, dates, numbers, or custom wording
Products made in a customer-selected size, color, design, or thread color
Approved custom designs and special-order merchandise
Clearance, discounted, and sale items
Gift cards

Customers are responsible for reviewing all names, spelling, dates, sizes, colors, placement, and design details before approving an order. EnvisionWear Studio LLC is not responsible for mistakes included in information or artwork submitted or approved by the customer.

Non-customized products

Eligible, non-customized products may be returned within 14 days after delivery. Items must be unworn, unused, unwashed, free of odors, pet hair, makeup, deodorant, or other marks, and returned in their original condition and packaging.

Proof of purchase is required. Returns that do not meet these requirements may be denied.

Order problems or defective products

We take pride in our work and carefully inspect every product before it is delivered or shipped. If you receive an incorrect, damaged, or defective product due to an error by EnvisionWear Studio LLC, please contact us within seven calendar days of delivery.

Please provide:

Your full name and order number
A description of the problem
Clear photographs of the entire product
Close-up photographs showing the issue
Photographs of the shipping package if it arrived damaged

If we confirm that EnvisionWear Studio LLC made an error, we may repair, replace, or refund the affected product, depending on the circumstances. Please do not discard, alter, wash, wear, or attempt to repair the product while your claim is being reviewed.

Damage caused by incorrect washing, drying, ironing, storage, normal wear, misuse, or failure to follow the provided care instructions is not considered a manufacturing defect.

Customer-supplied items

Customers who provide their own garments or products for embroidery, printing, or customization acknowledge that decorating equipment and production processes involve some risk.

EnvisionWear Studio LLC will exercise reasonable care when handling customer-supplied items. However, customers are encouraged to provide an extra item when possible. Any responsibility for accidental production damage to a customer-supplied item will be limited to the reasonable replacement value of the undecorated item and will not include sentimental value, lost profits, or other indirect costs.

EnvisionWear Studio LLC may decline to customize an item that is unsuitable for embroidery, heat application, printing, or another requested process.

Size and color selection

Customers are responsible for reviewing the available size chart and selecting the correct garment size before ordering. Size exchanges are not available for customized or made-to-order products.

Colors may appear slightly different because of screen settings, garment materials, dye lots, transfer materials, and thread availability. Reasonable color variations are not considered defects.

Order changes and cancellations

Please contact us immediately if you need to change or cancel an order. Changes and cancellations are not guaranteed.

Once artwork, digitizing, printing, embroidery, material preparation, or production has begun, the order cannot be canceled or refunded. Digitizing, artwork, design, setup, and consultation fees are nonrefundable once the related work has started.

Return authorization

Do not mail or deliver a return without first receiving approval from EnvisionWear Studio LLC.

To request a return, contact us at envisionwearstudio@gmail.com and include your name, order number, reason for the request, and photographs when applicable.

If your return is approved, we will provide the authorized return address and return instructions. Products mailed to an unauthorized address or returned without prior approval may be refused.

Return shipping

Customers are responsible for return-shipping costs for eligible non-customized products unless the return is caused by an error made by EnvisionWear Studio LLC.

Original shipping and delivery charges are nonrefundable. We strongly recommend using a trackable shipping service. EnvisionWear Studio LLC is not responsible for returns that are lost, damaged, or misdirected during return shipping.

Refunds

Approved returns will be inspected after they are received. If approved, the refund will be issued to the original payment method within 14 business days. Your bank or credit-card provider may require additional time to post the refund.

Shipping charges, rush fees, design fees, digitizing fees, customization fees, and other services already performed are nonrefundable unless the refund is required because of an error made by EnvisionWear Studio LLC.

If more than 15 business days have passed since your refund was approved, please contact us at envisionWearstudio@gmail.com.