Shipping Policy

SHIPPING POLICY

Last updated: September 14, 2026

Thank you for shopping with EnvisionWear Studio LLC. Because many of our products are custom-made, personalized, embroidered, or printed after an order is placed, production time is separate from shipping time.

Order processing and production times

Orders are not processed, produced, shipped, or delivered on Saturdays, Sundays, or holidays.

Estimated processing times:

Ready-to-ship products: 3–5 business days
Custom and personalized products: 7–14 business days
Large, group, school, business, or uniform orders: Processing time will be provided with the customer’s quote or invoice

Complex designs, digitizing, product availability, order quantity, customer approval delays, and peak seasons may require additional processing time.

Processing begins after:

Full payment or the required deposit has been received
All customization information has been submitted
Customer-provided artwork is received in an acceptable format
The customer approves the design proof, when approval is required

Any delay in submitting information or approving a design may change the estimated completion and shipping date.

Shipping rates

Shipping costs are calculated and displayed at checkout based on the customer’s delivery address, package size, package weight, and available carrier rates.

Additional shipping charges may apply to large, heavy, oversized, or bulk orders. When applicable, these charges will be discussed with the customer before the order is shipped.

Available shipping locations

EnvisionWear Studio LLC currently ships within the United States.

We do not currently offer international shipping. Orders submitted with an unsupported shipping address may be canceled and refunded.

Estimated shipping time

After production is completed, standard shipping generally takes approximately 3–7 business days. Expedited options may be available at checkout or by request.

Shipping estimates are not guaranteed delivery dates. Carrier delays caused by weather, holidays, staffing, transportation disruptions, or other circumstances outside the control of EnvisionWear Studio LLC may affect delivery.

A rush-production request does not automatically include expedited shipping. Rush production and expedited shipping are separate services and may require additional fees.

Order tracking

When tracking is available, customers will receive a shipping-confirmation email containing their tracking information after the order has been shipped.

Please allow up to 48 hours for the carrier’s tracking system to update.

Correct shipping address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting an order, please verify:

Recipient’s full name
Street address and apartment or unit number
City, state, and ZIP code
Email address and telephone number

If you notice an address error, contact EnvisionWear Studio LLC immediately at EnvisionWearStudio@gmail.com. Address changes are not guaranteed after an order has entered production or been shipped.

EnvisionWear Studio LLC is not responsible for packages delayed, misdirected, returned, or lost because the customer provided an incomplete or incorrect address.

Returned or undeliverable packages

If a package is returned to EnvisionWear Studio LLC because of an incorrect address, an incomplete address, refusal, unsuccessful delivery attempts, or failure to collect the package, the customer will be responsible for any additional shipping charges required to resend the order.

Original shipping charges are nonrefundable.

Local delivery

Local delivery may be available for qualifying orders and locations when displayed at checkout or arranged in advance. Delivery availability, rates, and estimated timing depend on the customer’s location.

An adult must be available to receive the order when a signature or direct handoff is required.

Lost, stolen, or missing packages

If tracking shows that a package is still in transit beyond the estimated delivery period, please contact the shipping carrier first and then notify EnvisionWear Studio LLC.

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

Confirm that the shipping address on the order is correct.
Check around the delivery location.
Ask household members, neighbors, or building staff.
Contact the shipping carrier to request delivery details.
Notify EnvisionWear Studio LLC at envisionwearstudio@gmail.com

EnvisionWear Studio LLC will assist with submitting a carrier claim when appropriate. However, we cannot guarantee reimbursement or replacement for packages that the carrier confirms were correctly delivered.

Shipping insurance or signature confirmation may be added to qualifying orders upon request and may require an additional charge.

Damaged packages

If an order arrives damaged, contact EnvisionWear Studio LLC within seven calendar days of delivery.

Please provide:

Your name and order number
Photographs of the shipping package
Photographs of the shipping label
Photographs of the damaged product
A description of the damage

Please keep the product, packaging, and shipping materials until the claim has been reviewed. The shipping carrier may require these materials as part of its investigation.

Separate shipments

Products from the same order may occasionally be shipped separately because of product availability, package size, production requirements, or fulfillment location. When available, separate tracking information will be provided for each shipment.

Order changes and cancellations

Please contact us immediately if you need to change or cancel an order. Changes and cancellations are not guaranteed.

Custom or personalized orders cannot be canceled after artwork preparation, digitizing, printing, embroidery, material preparation, or production has begun.

Shipping delays

EnvisionWear Studio LLC is not responsible for carrier delays or delivery interruptions caused by severe weather, natural disasters, holidays, labor disruptions, transportation problems, incorrect addresses, or other circumstances outside our reasonable control.

We will communicate with customers when we become aware of a significant delay affecting their order.